It’s important to build your business locally before hitting the wider market. You want those close to you to be your biggest supporters. As a small business owner, building a strong local presence is crucial to your success. Local customers…
Effective communication is the cornerstone of successful client relationships. Mastering client communication can lead to more satisfied clients, repeat business, and a smoother workflow. 1. Set clear communication expectations from the start Outline communication channels: Clearly specify how and when…
Customer satisfaction is what all businesses strive for. However, it isn’t always thought about as much as it should be. It should be one of the key features. Customer service is more than just a transaction – it’s about creating…
Social media is one of the fastest moving tools we have. With practically every business being online, standing out from your competition is tough. However, one great way to do this, is by being on the ball and replying quickly…
A pain point is simply something that aggravates a customer. It’s something that challenges them and causes a problem within your business. For example, steep membership fees or not being able to access your products any time they want. In…
